How long will it take to receive my order?

For items ordered through the shop, this will depend on any personalisation you’ve selected and the amount ordered. I’ll keep you up dated throughout the process and aim to dispatch your order within 7 days.

For custom orders, it will depend on a number of factors including how long it takes us to agree the design, availability of materials and quantity ordered.
Part of the design discussion will be understanding and agreeing a delivery date.

Can I request a custom design?

Yes. I encourage it. Why have the exact same item everyone else has, when you can have something that is personal to you.
If you like the look of any product, but you’d like it tweaked to your own style, or you have a unique idea you’d like help bringing to life, please use the contact form to request a custom order.

Do you offer proofs or mock-ups before production?

Yes. I’ll always send a proof for checking to confirm spelling and layout. I wont start production until this has been confirmed.
I can offer mock-ups, the cost of this will be included in the price.

Are colours and materials as shown in the pictures?

Colours may vary slightly, if I have to switch supplier in order to full fill your order on time.
If I see a colour difference, I will contact you for approval before production.

What if I entered the wrong details at checkout?

When placing a custom-made order, it is essential that you provide the correct spellings and details. Upon receiving your order request, I will confirm all the provided details, including spellings, in the quote I send to you. Please review this quote carefully to ensure all information is accurate before proceeding.

What if the is a typographical Error when I receive my order?

If you receive a custom-made product with a typographical error that stems from my production process despite your providing the correct spellings, I'm happy to issue a full refund. Please contact us within 2 weeks of receipt of the product to initiate this process.

Damage in Transit

I take every precaution to ensure that your custom-made order reaches you in perfect condition. However, if your product is damaged during transit, I will issue a full refund. It is crucial to contact me within 2 weeks of receipt to report the damage with a photo of the damaged parcel to request a refund.

I’ve changed my mind, can I change my order?

Due to the personalised nature of custom-made products, I cannot accept returns or offer refunds for a change of mind after the order has been confirmed and production has begun.

What type of Acrylic do you use?

I use genuine Perspex® acrylic sourced from Perspex Distribution Ltd-approved stockists. This means you're getting the real deal—no cheap imitations or lower-grade alternatives. Whether it’s for sleek signs or personalised decorations, I only use materials that meet the highest standards for clarity, colour vibrancy, and durability.

Why does it matter where Perspex comes from?

Approved stockists supply certified Perspex® that’s manufactured in the UK using quality-controlled processes. This ensures:

• Consistent colour and thickness across batches

• UV resistance so your items won’t fade or yellow over time

• Exceptional clarity for crisp engraving or vibrant designs

• Durability—great for indoor and outdoor use

• Eco-conscious production with recyclable properties