At SayerMade, I take great pride in offering custom-made products tailored to your specific requirements. I understand that occasionally, issues may arise with your order, and I have established this returns policy to address such concerns firmly yet fairly.

Custom-Made Order Confirmation Process

When placing a custom-made order, it is essential that you provide the correct spellings and details. Upon receiving your order request, I will confirm all the provided details, including spellings, in the quote I send to you. Please review this quote carefully to ensure all information is accurate before proceeding.

Typographical Errors

If you receive a custom-made product with a typographical error that stems from our production process despite your providing the correct spellings, I'm happy to issue a full refund. Please contact us within 2 weeks of receipt of the product to initiate this process.

Damage in Transit

I take every precaution to ensure that your custom-made order reaches you in perfect condition. However, if your product is damaged during transit, I will issue a full refund. It is crucial to contact me within 2 weeks of receipt to report the damage with a photo of the damaged parcel to request a refund.

Additional Refund Situations

I want to ensure that you are fully satisfied with your custom-made order. Therefore, I will also consider issuing refunds in the following situations:

• If there is a significant deviation from the specifications confirmed in the estimate that affects the overall usability or appearance of the product.

• If the product does not meet the quality standards promised during the order process.

Please contact us to discuss these situations if they arise.

Non-Refundable Situations

Due to the personalised nature of custom-made products, I cannot accept returns or offer refunds for the following situations:

• Change of mind after the order has been confirmed and production has begun.

• Errors in spelling or details that were provided by you and confirmed in the estimate.

Contact Us

Should you need to report an issue with your custom-made order or request a refund, please contact me at Contact@SayerMade.uk. I am committed to resolving your concerns promptly and to your satisfaction.

Thank you for choosing SayerMade for your custom-made products. I value your business and strive to provide you with the highest quality and service. This returns policy is designed to ensure fairness and transparency in handling any issues that may arise with your order.